333 ok Privacy Policy

1 Introduction and Scope of This Policy

333 ok is an online entertainment and betting platform that offers casino games, slots, sports betting, and live casino services to users in Bangladesh. This Privacy Policy ("Policy") explains what personal information is collected about you when you use the 333 ok website (https://333-ok.cam) and related services ("Platform"), how that information is processed, and the steps we take to protect your privacy.

By creating an account or using the services on this Platform, you agree to the terms of this Privacy Policy. This Policy should be read together with our Terms and Conditions, as both together form part of the agreement between you and 333 ok.

2 Information We Collect

333 ok collects two types of information from you: information you provide directly, and information collected automatically through your use of the Platform.

2.1 Information You Provide Directly

Information you provide when registering or using our services includes:

• Full name and date of birth
• Valid email address
• Mobile number
• Home address
• National ID or passport number (for identity verification)
• Payment details: bKash, Nagad, Rocket, Upay account numbers or bank account details
• Username and password

2.2 Automatically Collected Information

When you use the Platform, the following information may be collected automatically:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent
• Gameplay history and transaction records
• Login and logout times and dates

3 How We Collect Information

333 ok collects information through several methods. Each method serves a specific purpose, and we do not collect additional information without your consent under any circumstances.

• Registration Form: Information submitted when opening an account.
• Identity Verification (KYC): Documents provided during the account verification process.
• Payment Transactions: Payment information collected during deposits and withdrawals.
• Customer Support Communications: Information exchanged when you contact us via live chat or email.
• Cookies and Tracking Tools: Automated methods used to monitor website browsing behaviour.
• App Usage: Device and usage information collected when using the Platform through the Android or iOS app.

4 How We Use Your Information

Collected information is used only for specific, legitimate, and relevant purposes. 333 ok never uses your information for unauthorised purposes.

4.1 Service Operation and Improvement

• Creating and managing accounts
• Completing identity verification
• Providing gaming and betting services
• Processing deposits and withdrawals
• Providing customer support and technical assistance

4.2 Security and Legal Compliance

• Preventing fraud and unauthorised access
• Complying with anti-money laundering regulations
• Verifying age to restrict access by minors
• Meeting applicable laws and regulatory requirements

4.3 Personalised Experience

• Recommending games based on your preferences
• Offering relevant bonuses and promotions
• Improving Platform performance and usability

4.4 Communications

• Sending important account notifications and transaction confirmations
• Sending security alerts and OTPs
• Informing you about service changes or updates

5 Data Storage and Security

333 ok applies industry-standard technical and organisational measures to keep your personal information secure. All data is stored on encrypted servers using SSL technology.

5.1 Security Measures

• All data transmission secured with 256-bit SSL encryption
• Firewalls and intrusion monitoring systems to prevent unauthorised access
• Access to sensitive data restricted to authorised personnel only
• Regular security audits and vulnerability testing
• PCI-DSS compliant processing for payment information

5.2 Data Retention Period

Your personal information is retained for the entire duration of your active account and, after account closure, for a defined period as required by legal obligations and dispute resolution needs. Records relating to financial transactions and identity verification may be kept for a longer period in accordance with applicable law.

6 Cookies and Tracking Technologies

333 ok uses cookies and similar technologies to ensure Platform functionality and improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Without these, the Platform cannot function properly.
• Performance Cookies: Collect anonymous statistics to help us understand which parts of the Platform are used most.
• Functionality Cookies: Used to remember your language preference and other settings.
• Marketing Cookies: Used to display relevant advertisements and offers. You can disable these from your browser settings, though some services may be affected.

6.2 Cookie Controls

Most browsers accept cookies by default, but you can change your browser settings to reject or delete cookies. Please note that disabling essential cookies may prevent you from logging in properly or completing transactions on the Platform.

7 Sharing Information with Third Parties

333 ok does not sell your personal information to any third party for commercial purposes. However, certain information may be shared in specific circumstances:

7.1 Service Providers

Necessary information may be shared with trusted technology and payment partners who assist in operating the Platform. These partners work under 333 ok's instructions and are bound by strict confidentiality terms. For example, limited information is shared with the relevant payment processor to complete transactions via bKash, Nagad, Rocket, or Upay.

7.2 Legal Obligations

333 ok may be required to disclose information in accordance with a court order, a request from a regulatory body, or applicable law. In such cases, only the minimum necessary information is provided to the relevant authority.

7.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user data may be transferred. We will notify users in advance if such a change occurs.

8 Your Rights Regarding Your Data

As a registered user of 333 ok, you have certain important rights over your personal information.

• Right of Access: You have the right to know what information we hold about you. We will provide details of your data upon request.
• Right to Rectification: You may request correction of inaccurate or incomplete information. Many details can be updated directly in your account settings.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be temporarily restricted.
• Right to Withdraw Consent: Where data is processed on the basis of your consent, you may withdraw that consent at any time.

To exercise these rights or to learn more about our Responsible Gaming policy, please contact our support team.

9 Privacy of Minors

All gaming and betting services at 333 ok are strictly for persons aged 21 and above. Registration or use of the Platform by minors is strictly prohibited.

We verify age at the time of registration and, in cases of doubt, suspend the account until the identity verification process is completed. If we are notified that a minor has opened an account, we will close that account immediately and delete the associated data.

Suspicious activity or the use of an account by a minor is discussed in detail in our FAQ section. Contact our support team directly to report any concerns.

10 Changes to This Policy

333 ok reserves the right to amend this Privacy Policy at any time in response to service improvements, legal requirements, or business changes.

For significant changes, we will display a clear notice on the Platform and send a notification to your registered email address. Continued use of the Platform after any changes will be taken as your acceptance of the updated policy.

The date of each amendment will be noted at the top of the page as "Last Updated". We recommend reviewing this policy regularly.

11 Contact

If you have any questions, concerns, or complaints about this privacy policy, you can reach us. Our support team is available 24 hours a day, 7 days a week in Bengali and English.

To learn more about 333 ok's privacy practices and our services, you can visit the About Us page.